Title of alert: “On Premises Sync Status”
Description: Alerts if the tenancy is not reporting a recent enough Office 365 synchronisation with on premises servers.
Options:
- The number of minutes of which to alert on since the last synchronisation.
- This alert will only fire if synchronisation is enabled in the tenancy. This can be overwritten to alert even if synchronisation has been disabled.
The problem: This alert is triggered when the Microsoft 365 Active Directory tool has not completed a office 365 synchronisation with the cloud services within a set period of time. This may happen for a variety of reasons, and is normally related to the failure of the synchronisation software itself, or the systems that run the synchronisation software.
Impact: If this is not rectified, changes made to user accounts/active directory will not be replicated. This may not have an immediate impact, however it will eventually show as a disconnect between an onsite server environment and the 365 tenancy. This represents a potential security & functionality risk, and should be rectified as a priority.
Suggested steps: Engage a technician to confirm that the alert is accurate, and to undertake appropriate repair steps.